Complaints Policy Statement

Complaints Policy

Rationale:

  • Your Corps is committed to providing a quality service where collaboration ensures all concerns are heard from all people.

Objectives:

  • Clear guidelines for how to lay a complaint are easily accessible.

  • Efficient communication ensures complaints are followed up in a timely manner.

  • All aspects are documented immediately by management.

  • Resolutions are able to be reached.

Procedure:

  • Complaints are to be directed initially to the Supervisor. The supervisor will assess the situation and support resolution, feeding back to the parent.

  • If a resolution cannot be reached then the complaint will be handed to management.

  • Serious grievances will be documented and management will make an informed decision.

  • Management will respond within 48 hours and a decision will be reached within five days.

  • Child, Youth, and Family or the department of Labour may be contacted should any issue concerning the complaint remain unsatisfactory to the people involved.

  • Management can be contacted on 027 333 9452 (James Wards, Owner and Operator of Your Corps)

© 2019 Created by James Earl Aitken Wards.
 

All intellectual property in the HULISK computer system with built-in monitor, including design registrations in New Zealand, Europe and the US, is wholly owned by James Wards.  All intellectual property in the YOUR CORPS and HULISK trade marks, the Character Mascots and all sub-brands and logos, including all trade mark registrations and copyright, is wholly owned by James Wards.  No third party is permitted to use or copy any of these elements without the prior written consent of James Wards.

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